I do not recommend this product replacement plan I bought a tablet for my son as a Christmas gift and a two year replacement plan he cracked the screen which was supost to be covered through the plan I first called to get it replaced on june 24th I was told I would get a prepaid label thru ups I waited called back they kept saying I’ll get it in 7 days I finally got tired of waiting never got the label shipped to us so had to go buy a printer to print the label we finally got it shipped back them. It would be better to just fork up the money and buy a replacement phone that is unlocked. Then after asking me the same questions 2 or 3 times they tell me they cannot get a new phone out until Monday, then they say we need a card on file just to ensure the device is returned, etc. As soon as I am able, I will be canceling any further dealings with them or Verizon (with the most unreliable billing service every month a different number). Then I get the RUDEST guy on the phone “Rodney”… Saying to me “What are you talking about?” As a business owner and customer of Asurion for more than 6 years, I am disgusted with my treatment from this company. Not to mention after I completed the conversion, file transfer, re-set, re-activation, factory reset, setting rest, call and speak with another person reset, let me get you to another department re-set. Once you’ve reached customer service, the agent will give you the available options for replacement or repairing your phone.Īfter waiting an absurd amount of time for a replacement device, they sent it to my old address I have not lived at for more than 6 years. The number is used to pull up your Asurion insurance policy.
#MY AT AND T BILL FOR AUGUST HOW TO#
The automated system includes a long introductory message about how to best access insurance coverage from Asurion, but if you press 0 you will be asked for your wireless number. All customer service lines should offer the same general options. We called the Asurion customer service line for Walmart. Issues include lost, damaged and defective phone problems. You can choose from the drop down menu of phone issues. There is also a help section on the right side of the page.
Simply visit and fill out the contact form. No matter whom you have cell phone service with you can use the same email address to contact Asurion customer service. It does not matter what company you currently use for your cell phone service, you will use the same Asurion customer service website. If you’d like to write to a regional office you can find the address on the Contact Uspage.Īsurion Global Headquarters648 Grassmere ParkNashville, TN 37211 Official Websiteĭetails about Asurion coverage and insurance plans are available on the official website at. The global headquarters address is listed here. There are regional offices and a main headquarters located in Nashville, Tennessee. When choosing to send a letter to Asurion customer service you have multiple addresses to choose from. Click here to leave a comment about your customer service experience.Īsurion customer service phone numbers are listed for each provider the company works with as of November 2012.
The price of the replacement phone depends on the age and style of the phone. You can order a replacement phone from Asurion, if that is part of the coverage plan you’ve selected. When your phone is damaged or lost, you contact your cell phone company to report the problem and then contact Asurion to file a claim. Asurion is the underwriter and claims processor for the insurance policy, though the payment is made to your cell phone company for the coverage. Contacting Asurion Customer Service CenterĪsurion is a phone insurance company that partners with some major mobile phone service providers like AT&T.